administratorStudies have shown it takes mere milliseconds to make a first impression. So when it comes to navigating social norms, manners can be the difference between landing a joke and crossing a line.
Fortunately, there are some basic guidelines that help us navigate modern manners. Among them: holding doors open, practicing inclusivity, and declining kindly.
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1. Be a good listener
Whether you’re talking in person, over the phone, or in an online chat room, it’s important to be a good listener. This means listening without interrupting and nodding your head in agreement.
It’s also important to maintain eye contact and use non-verbal cues like a smiling face or open body language. Lastly, remember to ask for clarification if you don’t understand something.
2. Be mindful of your gestures
While it may seem like etiquette is just about table manners, curtsying to the Queen or sending emails with proper signatures, it actually encompasses much more. It’s about showing empathy for others and respecting them.
Body language is one of the most important aspects of communication. It’s important to be mindful of your gestures, as they can send a mixed message.
3. Be mindful of your words
People often think of manners as polished and polite, but etiquette can also include a variety of behaviors that can be uncomfortable for some. Shifrin says many of her clients who experience etiquette-related anxiety do not even classify their fears as such.
Online etiquette includes choosing one’s words carefully in chat forums and other types of discussion groups. It also includes respecting the opinions of others and refraining from insults, provocations, and threats.
4. Be mindful of your actions
The ability to control oneself online is crucial in the modern age. Avoid writing messages or comments that are negative, sarcastic, or offensive. Also, try to refrain from posting gossip or rumors on public forums.
Be mindful of your actions online, as you may be criticized for them by other users. In addition, always remember to be kind and respectful.
5. Be mindful of your surroundings
Digital etiquette or netiquette refers to rules that guide respect and polite behavior on social media platforms, text messaging applications, online games, internet forums, etc. [6] Students who are knowledgeable about digital etiquette can use it to reduce cyberbullying and inappropriate online behavior.
This quasi-experimental study shows that DGBL improves student digital etiquette literacy and increases learning-related motivation. This is an important finding to help support global digital citizenship education.
6. Be mindful of your language
A key element of etiquette is being mindful of your language. This can mean avoiding certain words or adjusting your tone depending on the situation. It also means being mindful of the cultural differences in your audience.
Leadership is a crucial area where mindful language is essential. A leader’s choice of words can affect team morale and productivity. They can also damage reputations and cause unnecessary conflict.
7. Be mindful of your body language
How you stand, sit, and move your body sends a clear message to those around you. The way you shake hands, use your fork, and even tap the foot can show confidence or nervousness.
Being mindful of your own body language can help you understand how others are feeling during a conversation. For example, eye contact can showcase interest or frustration while crossing your arms can signal defensiveness or distrust.
8. Be mindful of your tone of voice
A person’s tone of voice conveys a lot of information. It can make you seem sarcastic, angry, or condescending, even when the words themselves are positive.
Shifting your tone of voice can help you be a stronger communicator. Avoid inflammatory language such as exaggerations, accusations, and fault-finding. Also, refrain from “flame wars” in group chats. These types of messages can damage relationships and hurt people.
